This Refund and Cancellation Policy forms part of our Terms and Conditions and applies to all purchases made through the LekkaClips platform, website, and Progressive Web App (collectively, the "Platform").
LekkaClips ("we", "us", or "our") offers both free and paid features. Please read this policy carefully before making any purchase.
1. Free Services
Use of the core LekkaClips platform (uploading videos, watching content, basic features) is provided free of charge. No refunds apply to free services.
2. Paid Services and Subscriptions
We may offer the following paid features (subject to availability):
- Premium subscriptions (monthly or annual)
- In-app purchases (virtual coins, gifts, boosts, ad removal, etc.)
- Creator monetization payouts or promotional credits
- Other paid features or services
3. Cancellation of Subscriptions
- You may cancel your subscription at any time through your account settings if purchased through them.
- Cancellation will take effect at the end of the current billing period.
- You will continue to have access to paid features until the end of the paid period.
- After cancellation, your subscription will automatically revert to the free plan.
Important: Cancelling a subscription does not entitle you to a refund for payments already made.
4. Refund Policy
Digital Goods and Virtual Items: All purchases of virtual coins, gifts, boosts, premium features, and other digital content are final and non-refundable. This is because these items are immediately available in your account and have no resale value.
Subscriptions: Refunds for subscription payments are generally not provided except in the following cases:
- You were charged in error (e.g., duplicate charge).
- Technical issues prevented you from using the paid service for a significant period.
- As required by applicable law.
One-Time Purchases: Refunds may be considered on a case-by-case basis within 7 days of purchase if the service was not delivered as described, or there was a clear technical failure on our part.
5. South African Consumer Protection Act (CPA)
As a South African business, we comply with the Consumer Protection Act. You have the right to:
- Cancel a subscription within 5 business days of signing up for a cooling-off period (for certain electronic agreements).
- Request a refund where goods/services are defective or not as described.
To request a refund under the CPA, contact us with your order details.
6. How to Request a Refund or Cancellation
- Go to your Account Settings in the LekkaClips app.
- For subscription issues, manage via the original payment method (App Store / Google Play / Website).
- Email us at lekkaclips@gmail.com with your username / account email, order / transaction ID, reason for the request, and date of purchase.
We aim to respond to all refund requests within 5 business days.
7. Refund Processing
- Approved refunds will be processed back to the original payment method.
- Refunds may take 7-14 business days to appear in your account, depending on your payment provider.
- We do not offer refunds in cash or via alternative payment methods.
8. Non-Refundable Cases
We do not provide refunds if:
- You simply change your mind after using the service.
- You violate our Terms and Conditions, Community Guidelines, or Privacy Policy.
- Your account is suspended or terminated for misconduct.
- You cancel after the cooling-off period (where applicable).
9. Changes to This Policy
We reserve the right to update this Refund and Cancellation Policy at any time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of paid features after changes constitutes acceptance of the revised policy.
10. Contact Us
If you have any questions about this policy or need assistance with a purchase, please contact us:
Email: lekkaclips@gmail.com
Website: https://www.lekkaclips.co.za